Delivery & Returns
Delivery Policy
We (Cornwall Screenprint and Embroidery – CSP) will send every order within the UK Mainland by Royal Mail Second Class Post means that you should receive your parcel within 3-5 days (Royal Mail). Despite our intention to dispatch your order quickly, please note that delivery cannot be guaranteed within this timescale and parcels can occasionally take longer to arrive. If garments are in stock we will try to dispatch the same day but in busy times there may be additional delays. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will also take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be delivered?
We only deal with customers on the UK Mainland, refer to Royal Mail website.
Based upon the value of your item(s) you will have two price options for your Standard Postage.
Standard postage cost is £5.95 dependent on value up to £75.00. Royal Mail Second Class and should take 3 – 5 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Standard Postage for multiple orders, large items and of a value beyond £75.00 will be sent at a charge of £7.35 and should also take 2 – 3 days for delivery.
Next working day delivery is available via a local courier upon telephone request and a cost will be quoted, depending on the order size/weight. Saturday delivery is also available but this will incur an additional cost and again a telephone request is required.
We do offer the facility to ‘click and collect’ ie order online and collect at our premises in Holmbush Industrial Estate, St Austell.
You will be notified when your order is ready to collect via email, SMS or phone call.
Our Address: 72 Stennack Road, Holmbush Industrial Estate, St Austell, PL25 3JQ
The Company will use its best endeavours to deliver the goods within 14 days from payment, but does not guarantee to do so, in the event of low stock items, the customer will be notified of possible delays in production and/or shipments. The Company shall, under no circumstances whatsoever, be liable to the Customer for any loss, damage or expenses, whether caused directly or indirectly, by or from any delay in the delivery of the goods. The Company will deliver as near as possible to the Customer’s premises as access allows. Where delivery is to be made by an independent carrier, delivery to or pickup by the carrier will be deemed as being delivery to the Customer. Delivery at the Customers own premises or those of a nominated agent will be charged extra to the Customer. Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the goods have been signed and checked at the time of delivery. All claims for shortages or non-delivery must be made by telephone within 3 working days and in writing within 5 working days. Any loss or damage by the Customer after delivery is the sole responsibility of the Customer.
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.
Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund excluding any shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
Faulty Goods
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
Exchanging goods
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Changing or cancelling an order
All orders for the supply of goods placed by the Purchaser with Company are irrevocable unless otherwise expressly stated in writing. A confirmed order may only be cancelled or varied with the Company’s written consent. Such consent shall not in any way prejudice the Company’s right to recover from the Customer full compensation (including profit) for any loss or expense arising from such cancellation or variation of the original order. An order is only deemed as accepted 1 day after payment in full is made and funds have cleared.
You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order, please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error by CSP or because it’s damaged or defective, we will refund any charges incurred in returning the item to us by refunding your return postage costs – up to 2nd class postage only.
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
When will I receive my refund?
We action all refunds within 24 hours of when we receive the goods back and it can take up to 3 working days for the refund to show on you card.